Shipping Policy

Effective Date: September 9, 2026

At Dahvienne, we take care to make every order ready for safe and dependable transportation. Orders are dispatched through DHL, providing customers with shipment tracking and reliable international delivery services.

1. Processing Your Order

After your payment has been successfully received, our team will prepare your order for shipment.

Orders are generally processed within 1–3 business days. Processing may take additional time during weekends, public holidays, major sales events, or periods of increased order volume.

Once your package has been handed over to the carrier, you will receive shipping information when tracking becomes available.

2. DHL Delivery

All shipments are sent through DHL. The particular DHL service used may vary depending on the destination, package requirements, and availability.

Delivery times differ by destination and are influenced by factors such as customs procedures, local transportation, weather, and carrier operations.

Any delivery timeframe displayed at checkout or provided after purchase should be considered an estimated timeframe rather than a guaranteed arrival date.

3. Shipment Tracking

Where tracking is available, your tracking details will be provided once your shipment has been registered with DHL.

Tracking updates may take a short period of time to appear after the parcel has been collected or entered into the carrier's network.

Customers are encouraged to monitor their shipment using the tracking information supplied.

4. Accurate Delivery Information

Please make sure all shipping information is entered correctly when completing your purchase.

Dahvienne is not responsible for delivery problems resulting from:

• Incorrect addresses

• Missing apartment, unit, or building information

• Incorrect postal codes

• Incomplete recipient information

• An unavailable recipient

If you discover an address error shortly after ordering, contact us immediately at admin@Dahvienne.com. We will make reasonable efforts to assist, although changes may not be possible after dispatch.

5. International Shipments and Customs

Orders shipped internationally may be inspected or held by customs authorities in the destination country.

Depending on local regulations, the recipient may be required to pay import duties, taxes, customs charges, or clearance fees.

These charges are determined by the destination country and are generally the customer's responsibility unless otherwise specified at checkout.

Customs processing may also extend the estimated delivery period.

6. Delivery Delays

Dahvienne works with DHL to provide efficient shipping; however, certain delays are outside our control.

Examples include:

• Customs inspections

• Severe weather

• Public holidays

• Transportation disruptions

• Unexpected operational interruptions

• High shipping volumes

• Local delivery restrictions

Such circumstances may result in a delivery taking longer than the original estimate.

7. Packages Reported as Delivered

If DHL's tracking system indicates that your package has been delivered, please first check the delivery location, mailbox, reception area, or with other household members or building management where applicable.

If you still cannot locate the shipment, contact us at admin@Dahvienne.com so we can assist you in reviewing the available delivery information.

8. Damaged Parcels

Please inspect your package when it arrives. If your order appears to have been damaged during transportation, contact us promptly.

To help us investigate the issue, we may request photographs showing the shipping packaging and the affected product.

We will work with the relevant carrier or delivery service to determine the appropriate resolution.

9. Undeliverable or Returned Orders

If DHL is unable to complete delivery because of an incorrect address, unsuccessful delivery attempts, refusal of the shipment, or other circumstances attributable to the recipient, the parcel may be returned to the sender.

If a returned package needs to be shipped again, additional delivery costs may apply.

10. Shipping Questions

For assistance with your shipment or questions about our shipping process, please contact Dahvienne using the details below.

FLEXROOM PROPERTY INVESTMENT AND MANAGEMENT LIMITED
133 Whitechapel High Street
London, England, E1 7QA
United Kingdom

Company Number: 09074515
Store Name: Dahvienne
Email: admin@Dahvienne.com

We appreciate your business and strive to keep your order's journey from checkout to delivery as smooth and transparent as possible.